Assistant Property Manager, Residential Full-time Job

Job Summary

The Assistant Community Manager will lead the dedicated on-site team, setting the stage for exceptional resident experience, ensuring elevated day-to-day living, and overseeing all operational and business functions of the building. The successful candidate will thrive in a fast-paced environment, be a self-starter, have an aptitude for personal growth and have a passion for providing elevated resident experiences.

Responsibilities

• Promote a strong sense of community by maintaining an overall focus on enhancing the resident experience, and promote our brand to residents, and general public

• Professionally and courteously handle all inquiries, feedback, complaints, or concerns from residents and follows up accordingly, in accordance with the RTA

• Day-to-day management of the property with a focus on a high level of resident service

• Issue building wide notices / resident communications

• Perform regular and proactive inspections of the property and make recommendations as required

• Purchase supplies and coordinate services for the property

• Coordinate work orders, issuing Notice of Entry to tenants and work closely with the maintenance team to ensure all work orders have been completed/assigned

• Coordinate resident move in and move out by working closely with supporting department and updating external parties to ensure a seamless process

• Conduct move-in inspections and property orientation with new residents

• Organize resident events to increase resident experience

• Responsible and accountable for the leadership, development, supervision and activities of all front desk and site staff

• Manage, direct and motivate Concierge Staff

• Complete bi-weekly staffing schedule, approve vacation absences and finding staffing replacement coverage when necessary

• Ensure the concierge team’s working hours are reflected correctly in the payroll system

• Cover the concierge desk when needed

• Assist with administrative tasks e.g. inputting of new and outgoing tenant information

• Attend as company representative for bi-monthly resident tenant association meetings

• Assist the building maintenance team with emergencies, as required

• Issue purchase orders and arrange scheduling for contractors, in adherence to Shiplake’s standards and policies

• Develop action plans, establish goals and inspire/motivate a team to meet and exceed their goals, revise/adjust plans when necessary
  
  

Skills/Qualifications

• Minimum of 3-5 years of working experience preferably in residential rental environments

• Knowledge of the Residential Tenancies Act is an asset

• Certificate of property management is an asset

• 2 years of supervisory experiences with managing front line staff is an asset

• Proficient in Microsoft Office (Word, Excel, Outlook) and Yardi

• Exceptional customer service skills

• Ability to problem solve and manage competing demands while maintaining resident expectations

• Excellent communication skills (verbal and written)

• Strong customer service focus.

• Clearance of police record check
  
  

Physical Demands

• Considerable standing, walking, bending, and lifting throughout the day
  
  

Working Condition

• Requires to work during holidays, weekend, day and evening shifts

• Work week is Tuesday to Saturday

• Hours may vary from time to time under certain circumstances.

• Full, Permanent

Shiplake Properties is a third generation family owned real estate development firm, working in purpose-built apartment rentals in the city of Toronto. Founded in 1963, Shiplake builds and operates urban rental properties at the best locations, with premiere amenities, unrivaled customer service and premium suite finishes and features. Shiplake owns and operates Balliol Park, new purpose built rentals at Yonge & Davisville, The Torontonian, the iconic apartment building at Yonge & Eglinton built in the 60's, Lillian Park, the flagship new-build property adjacent to The Torontonian, Tippett Park, a mid-rise property in Wilson Heights, with additional rental projects in the pipeline. Shiplake is an innovative, quality focused and customer-centric company that breaks from the pack in the apartment rental industry. Shiplake also owns and operates The Dunfield Retirement Residence, and partners on condo developments through the development branch, Collecdev. Shiplake Properties has a focus on community and the environment, and a commitment to driving positive change.