Hiring Account Manager, Customer and Partner Ops Remote Job

Stem provides clean energy solutions and services designed to maximize the economic, environmental, and resiliency value of energy assets and portfolios. Stem’s leading AI-driven enterprise software platform, Athena®, enables organizations to deploy and unlock value from clean energy assets at scale. Powerful applications, including AlsoEnergy’s PowerTrack, simplify and optimize asset management and connect an ecosystem of owners, developers, assets, and markets. Stem also offers integrated partner solutions to help improve returns across energy projects, including storage, solar, and EV fleet charging. For more information, visitwww.stem.com.

Stem’s culture embodies diversity & inclusion beyond the traditional facets of gender, ethnicity, age, disabilities, and sexual orientation to include experience, personality, communication, workstyles, and more. At our core, Stem is at the momentous intersection of clean energy and software technology where diverse ideas, experiences, and professional skills converge to make the inclusive culture we have today. Together, we are turning old school thoughts about software and energy into progressive, collaborative, and innovative solutions. By joining our team, you will be collaborating with data scientists, energy experts, skilled salespeople, thought-leading executives and more from a range of backgrounds. This intersection of ideas, beliefs, and skills is what makes us unique enough to lead the world’s largest network of digitally connected energy storage systems.

What We Are Looking For

As Account Manager, you will report to into the Customer and Partner Operations organization. You will be responsible for actively supporting the company’s ongoing business relationships with a defined portfolio of our most strategic accounts. You will collaborate with all internal functional areas to ensure we deliver exceptional results to our customers. You will collaborate with all internal functional areas to ensure we deliver exceptional results to our channel partners, strategic customer accounts and project owners, enabling future growth and realizing a meaningful return on their investment. You will have the opportunity to become a subject matter expert on revenue-generating programs and the value to Stem and to customers. This role will include working directly with our Finance, Sales, Programs, Data, and Operations teams. You will be part of a commercial team of bright and dedicated professionals striving to address a major business opportunity, extend industry leadership, and make a real difference in the transformation of our energy infrastructure.

This position requires a driven and talented professional with strong customer service capabilities, a collaborative work ethic, the ability and curiosity to learn technical concepts, solid problem-solving skills, and a positive & professional demeanor.

Responsibilities

• Shepherd partners through the onboarding/enablement process of new systems.

• Develop the technical expertise to internally advocate for performance improvements and new solutions.

• Track performance metrics, assemble client-facing documents and communicate them clearly on a regular cadence.

• Ensure a successful long-term relationship and build the foundation for future opportunities.

• Proactively monitor system performance, analyze data, and develop the technical expertise to internally advocate for improvements and new solutions, while also reporting on performance to external stakeholders

• Build and maintain strong, long-lasting relationships with our key project developers and asset owners, by serving as a trusted advisor with key operational stakeholders at all relevant levels of their organization .

• Work with the greater Stem Operations team to serve as a voice for your customers, managing both interests and satisfaction.

• Understand the utility programs & other value streams critical to the success of the portfolios / assets we manage on behalf of our project partners.

• Understand and ensure successful delivery of commercial terms and agreements with project developers and owners by identifying opportunities to improve relationships and value for both parties.

• Serve as the primary point of contact for all inquiries from partner accounts, by phone and email.

• Work with Account Executives to increase solution value, customer satisfaction and create opportunities to expand.

• Respond to customer requests as they occur, relating to system performance, billing, software use and more

• Maintain ownership of the partner relationship throughout the customer lifecycle

• Shape the direction of a dynamic and evolving Customer Operations team through process optimization.

• Identify gaps in team processes, recommend solutions and support their implementation.

• Assist with projects, high severity requests or issue escalations as Review and interpret customer contracts as needed to fulfill customer expectations and manage risk.

• Serve as the internal advocate for your assigned customers and customers in general; be accountable for their satisfaction.
  
  

Requirements

A self-starter with relevant experience, a problem solver and strategic thinker with a customer-first mentality, and a proven track record in delivering exceptional account support. Your skills and experience to date should include most of the following:

• Proven account management or other relevant experience

• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of an organization

• Proven ability to manage multiple projects at a time while paying strict attention to detail

• Demonstrated experience quickly learning new technical & analytical concepts

• Ability to conduct software demonstrations and training

• A strong aptitude for technical and business concepts

• Experience with salesforce.com

• 5+ years of experience in a professional role with at least:

• 2 years of experience in the energy or high-tech sector,

• Experience related to renewable project development or finance a plus,

• Three or more years of experience in a customer facing role.

• BA/BS degree or equivalent
  

Job Location

Remote (preference for those located near offices in Boulder, CO or Austin, TX

Stem, Inc. is an equal opportunity employer committed to diversity in the workplace and does not discriminate against any employee or applicant for employment because of race, color, sex, pregnancy, religion, national origin, ethnicity, citizenship, sexual orientation, gender identity, age, marital status, disability, genetic information, military status, protected veteran status or any other factor protected by applicable federal, state or local laws.